No Service Stale Burger

Sorry folks for the delay in burger updates. Been a little bit of a loss for words and a serious lack of new tastes!

Recently my mom and I went to one of my favorite places in St Paul, Billy's on Grand. As usual the place was quite busy but normally we find the service excellent and the food great. For a Sunday night the place was jumping but we found a booth in our normal inside area where the noise is more conducive to conversation. After about 15 minutes of no waiter I bellied up to the bar and ordered some drinks for the both of us and asked for a menu. The bar tender was appalled that our server hadn't even taken our drink orders and quickly addressed the situation.
After a lengthy time we finally received our food. As usual I had the Billy the Kid, a 1/2 pound burger with cheddar cheese and bacon served with fries. Very unusually the burger was not medium, it was well done and the bacon was old crispy and lifeless. The fries unfortunately matched their cousins that went MIA on the floor boards of my car.
If I wasn't a very repeat customer of Billy's I would probably never return. the waitress was quite unsavory and the food was quite sub par. Billy's has always been great food at a great price. the burgers are usually the staple for any craving.
This brings up a great topic, can a burger joint be a favorite after they have let you down even once? As I said, I love Billy's on Grand. I probably won't let this one event stop me from frequenting the fine establishment, but with all of the pub grub in the Twin Cities, they are doing themselves a huge disservice for even failing to provide not one but two basic wants of a consumer. Good Customer Service and Good Product.
I am sure I could eat out at a different joint in the greater metro area every night for a year and not eat at the same location twice. Therefor, what gives them the right to take away my ace in the hole so to speak of knowing where to get the best burger? If someone would have read my blog or should the Burger Baron have recommended Billy's on that particular night, I would have lost all credibility and who knows, lost my Barony.
Please, for those like Billy's on Grand who do have great food and service keep up your game, and for those of you who don't, you had better up it before I check you out!